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Refunds & Returns

Before we delve into the nitty gritty details of our refund policies we'd like to start off by saying that we love happy Makhsoomers! Also, we recognize that things don't always work out the way they're supposed to but hey, that's life right? We do our best to ensure that the businesses we work with, as well as the services and/or products we present to you are at all times as transparent and clear as possible in the specific conditions and terms related to the deal or product listed

Below is our Return & Refund Policy:

  • For Local Deals and Hotels

  • What Makes you eligible for a refund

    • Unused coupons can be refunded with Makhsoom Credit before expiry date unless mentioned otherwise in the fine print

    • If the merchant refused to accept your coupon or refused to act by the fine prints and highlights included in the deal

    • If the merchant offered a service in contrary to what was mentioned in the deal

  • What doesn't make you eligible for a refund

    • If the service didn't live up to your expectations

    • If you didn't abide by the Booking/Cancellation policy of the merchant as instructed in the deal details

    • If the coupon passes the expiry date

  • To refund a coupon, please send an email to refunds@makhsoom.com with the coupon(s) number you want to refund

  • For Products

  • 7 Days Returns

  • In case you didn't like what you bought, you can return the item within 7 working days, Item(s) must be unused and in its original package

  • Note that a shipping fee might apply in case you want to return it via our courier service

  • Full Refunds

  • If the item you have received is damaged, defected or not as described, you will receive a full refund along with any shipping fees paid.

  • You have 7 working days to make your claim after your order has been delivered

  • Authenticity Guaranteed

  • If the item you have received is found to be counterfeit, you will receive a full refund along with any shipping fees paid

  • You have 7 working days to make your claim after your order has been delivered