1. Refund Policy

We offer refunds under the following conditions. Refunds may be granted in cases such as:

• Unused coupons can be refunded with Makhsoom Credit before expiry date unless mentioned otherwise in the fine print

• If the merchant refused to accept your coupon or refused to act by the fine prints and highlights included in the deal

• If the merchant offered a service in contrary to what was mentioned in the deal

To be eligible for a refund, you must notify us before the expiry date of the coupon.

Approved refunds will be processed in Makhsoom credit within 2 to 10 business days.

Exceptions: Refunds may not be available for certain coupons, including but not limited to:

• deals with confirmed bookings

2. Cancellation Policy

Orders may be canceled within 4 hours from the time of purchase, provided that:

• The order has not yet been processed, shipped, or fulfilled

Cancellation requests must be submitted through email.

3. Contact

For any refund, cancellation, or exchange requests, please contact us at: [email protected]

1. Refund Policy

We offer refunds under the following conditions. Refunds may be granted in cases such as:

• The wrong product was provided

• The product is defective

• The product was damaged during shipping

• The product was tampered with

To be eligible for a refund, you must notify us within 7 days of receiving the product, along with supporting evidence (e.g., photos, proof of issue).

Approved refunds will be processed to the original method of payment within 2 to 10 business days, depending on the issuing bank or payment provider.

Exceptions: Refunds may not be available for certain items, including but not limited to:

• Perishable or sensitive goods (e.g., food, hygiene products)

• Customized or personalized items

• Digital products or services once delivered

• Underwear, Perfumes, Make Up, Sunglasses

• Food

2. Cancellation Policy

Orders may be canceled within 4 hours from the time of purchase, provided that:

• The order has not yet been processed, shipped, or fulfilled

• The product is not customized or already in preparation

Cancellation requests must be submitted through email.

Important:

• Customized or personalized orders are typically non-cancellable once processing has started.

3. Exchange Policy

We offer exchanges under the following conditions. Exchanges may be accepted if:

• The wrong product was delivered

• The product is defective or damaged

• The item does not match the description

Requests for exchange must be made within 7 days of delivery.

Items must be returned in original condition, unused, and in their original packaging, unless defective.

Exclusions (if applicable):

• Perishable goods (e.g., food)

• Customized or personalized items

• Items marked as final sale

4. General Conditions

• Customers are responsible for return shipping costs unless the issue is due to our error.

• We reserve the right to inspect returned items before approving refunds or exchanges.

• This policy is provided to clearly inform customers of their rights and responsibilities prior to purchase.

5. Contact

For any refund, cancellation, or exchange requests, please contact us at: [email protected]