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Our Promise To You

We're confident in the businesses we feature on Makhsoom and back them up with a promise.

We always want you to have a great experience with us, which is why we created our promise. However, we can't go

 about refunding people left and right, or else we'll go out of business :(

  • What makes you eligible for a refund?

  • If the merchant refused to accept your coupon or refused to act by the fine prints included in the deal.

  • If the merchant offered a service in contrary to what was mentioned in the deal

  • Sales are non-refundable unless mentioned otherwise under the fine print

  • Examples of what doesn't make you eligible for a refund:

  • If the service didn't live up to your expectations

  • If you didn't abide by Booking/Cancellation policy of the merchant as instructed in Fine Print

  • If the coupon passes expiry date (unless mentioned differently in Fine Print)

  • N.B: Merchant is solely responsible to Makhsoomers for the care and quality of the advertised goods and services.

For Refunds inquiries, please email